Digital Transformation and Financial Inclusion

A Digital Pathway to Financial Inclusion

Payments are the connective tissue of an economic system. They enable people to buy goods, purchase water and electricity, and send money to friends, family, and business partners. They enable governments to collect taxes and disburse social payments. And they enable suppliers to collect payments from buyers. When these transactions are costly and inconvenient, economic activity is impeded. Wea...

Mastering Digital Transformation: the Path of a Financial Services Provider towards a Digital Transformation Strategy

To master the challenges of a digital transformation and to systematically address IT’s multifaceted transformative impacts on an organization’s inner and outer environments, top management is increasingly formulating and implementing a digital transformation strategy (DTS). To date, there have been few details of DTS formation concerning its underlying processes and activities. In this study, ...

Digital Inclusion

Mobile Money for Financial Inclusion

M obile financial services are among the most promising mobile applications in the developing world. Mobile money could become a general platform that transforms entire economies, as it is adopted across commerce, health care, agriculture, and other sectors. To date, at least 110 money mobile systems have been deployed, with more than 40 million users. The most well-known system, M-PESA, starte...

E - Health and Digital Inclusion

E-health resources can deliver demonstrable benefits for quality of care, for example through provision of public health information and access to online communities and self-help groups for those experiencing ill-health. Digitally excluded groups of health consumers such as older people and those with disabilities have much to gain from the social connectedness and social support offered throu...